Refund policy
Return & Refund Policy
Last updated: October 13, 2026
At Perky & Poured, we want every delivery to be a good one. If something goes wrong with your order, we're here to help make it right.
Coffee & Tea Returns
Because coffee and tea are food products, we do not accept physical returns of these products for changes of mind, personal taste preferences, or accidental purchases.
Please do not send coffee or tea products back to us unless we specifically instruct you otherwise.
This does not limit your rights under applicable consumer protection laws.
Damaged, Incorrect, or Defective Orders
Something not quite right? That's not the experience we want for you.
If your order arrives damaged, defective, or contains an incorrect product, please contact us at support@perkyandpoured.com as soon as possible.
Include your order number, a brief description of the issue, and photographs when available.
We'll review the situation and determine an appropriate resolution, which may include a replacement or refund.
Missing or Lost Packages
If your tracking information shows an unexpected delay, your package appears lost, or an order is marked delivered but hasn't arrived, please contact us.
We'll review the available tracking information and work with our fulfillment partner or shipping carrier as appropriate.
Resolution options depend on the circumstances of the shipment and applicable law.
Incorrect Addresses or Order Information
Please review your shipping address and product selections carefully before placing an order.
If you notice an error, contact us immediately at support@perkyandpoured.com.
We'll do our best to assist, but once an order has entered processing or fulfillment, changes may not be possible. Additional charges may apply when correcting customer-provided information.
Refunds
When a refund is approved, we'll issue it to your original payment method unless otherwise required by applicable law.
Refund processing and the time required for funds to appear in your account may vary depending on your payment provider or financial institution.
Subscription Orders
Subscription purchases are subject to this Return & Refund Policy and our separate Subscription Cancellation Policy.
Canceling a subscription prevents future recurring orders but does not automatically cancel or refund an order that has already been charged or submitted for fulfillment.
Questions? We're Here.
Contact our customer support team:
We'll review your concerns and help find an appropriate resolution.
Perky & Poured
Good Taste Has Personality.